How do I get Claude?
Overview
Every Syracuse student, faculty and staff member gets Claude Enterprise at no cost, with Chat, Cowork and Code included. Sign up at getclaude.syr.edu/Products and sign in with your Syracuse email address. Turn on Cowork and Code by request, with a short training. All three work in a browser; the desktop app lets Cowork and Code use files on your computer.
Sign up
Go to getclaude.syr.edu/Products (opens in a new tab) and sign up with your NetID. Then sign in with your Syracuse email address, in the desktop app or at claude.ai (opens in a new tab) in any browser, so your work stays under University data protections (opens in a new tab).
Claude doesn't work in some countries, such as China. If you sign in from one, Anthropic, the company that makes Claude, can ban your Syracuse Claude account. See Anthropic's supported regions (opens in a new tab).
Turn on Cowork and Code
After you sign up, request Cowork or Code at the same link, getclaude.syr.edu/Products (opens in a new tab). Each request includes a short training.
See Chat, Cowork, or Code: which should I use? for what each one does.
Install the desktop app
To let Cowork and Code work with files on your computer, install the desktop app. Without it, they still work in your browser.
On a University-managed computer
Open Company Portal from the Start menu (Windows) or Jamf Self Service from Applications (Mac), search for Claude and select Install. You don't need to ask IT or have special permissions.
On a personal computer
Download the app from claude.com/download (opens in a new tab) and install it.
Troubleshooting
- Cowork or Code says "Virtual Machine Platform not available." You opened Claude on Windows before restarting. Restart your computer and the message goes away.
Additional information
- Chat also works on your phone in the Claude mobile app. Sign in with your Syracuse email address there too.
- To give sponsored affiliates access, send their NetIDs to aihelp@syr.edu.
Official links
Still need help?
If this did not answer your question, submit a request and the ITS Data and AI team will follow up.
Contact ITS AI Support