SupportLearn AI at your own pace.
Answers to the most common questions and recorded tutorials. Everything you need to get going, in one place.
Quick answersF.A.Q.
Short, searchable answers about getting access, usage limits, connectors, troubleshooting, your data and better prompts.
Or browse by topic
On demandTutorials
Recorded AI sessions from ITS. Watch any time, at your own pace.
Loading videos…
Still stuck?Talk to the Data and AI team
Both go to the same team: the group that supports AI tools for students, faculty and staff across Syracuse University.
Email the Data and AI team
Ask a question, request access to a tool, or report a problem. Email reaches the whole team, so you get an answer even when one of us is away.
aihelp@syr.edu →Schedule online
Book a one-on-one session with a member of the team: a walk-through of a tool, help getting started, or a conversation about using AI in your work.
Pick a time → (opens in a new tab)